We DARE you to try any Alchemy Bike with our Discover Alchemy’s Ride Experience promise. It sounds like a bold statement – and it is! But we’re so confident we’ll create the PERFECT BIKE FOR YOU, and that our personal service is second to none, before and after a purchase, that we can gladly make this offer. At any time within 30 days of purchase, and for any reason at all, just give us a ring and we’ll arrange to have the bike returned with no questions asked and no hassle to you.
Why DARE is much more than another simple satisfaction guarantee:
- Two words: HASSLE FREE. No one wants to break down a brand new bike, box it up and schlep it down the the shipping store, so with Alchemy, no one needs to. DARE is as hassle-free as it gets: If you opted for Kitzuma or Beeline delivery, there’s no need to break down the bike and box it up – just call and we’ll have the bike picked up AS IS and returned. Because, well, it wasn’t the Perfect Bike for You.
- The DARE program begins well before you make a purchase: Our outstanding personal customer support team, whether on the phone, web or email, will walk you through this major decision and do everything in our power to assure you get the Perfect Bike for You.
- Unlike so many other ‘guarantees’, Alchemy will accept your return for a full refund, regardless of the reason. Don’t like the color? No problem. Way too fast for you? Understood. Because you deserve the Perfect Bike for You.
- Unlike demo events and expos, DARE allows you to test out your bike under the precise and often-changing conditions in which you ride. You can climb all day one day and sprint in the flats the next. You can ride rough roads and fresh tarmac. You can sprint or you can spin. After 30 days of this you’ll be absolutely certain if it’s the Perfect Bike for You.