Our Guarantee
We build our bikes because we are fabricators that enjoy riding our bikes, and we want you to enjoy our bikes as much as we do. So if you don’t enjoy riding your Alchemy as much as you like, just call us and we will work with you until you do.
30 Days to Ride
We are so confident we will deliver your perfect bike for you that we make it easy to buy it before you ride it. So if you don’t enjoy your new Alchemy bike after you ride it, we will give you a full refund within 30 days of receiving it. We will pick up the bike, send you a call tag for the bike, or work with your local service shop to send the bike back to Alchemy. Whatever we can do to make it right.
Bike Returns
Call or email us within thirty days from receipt of bike to discuss the experience with your new Alchemy bicycle and we can make arrangements to exchange or return of your bike.
Frame Condition
Of course, we want you to be able to fully test your Alchemy to ensure you are 100% satisfied with the ride quality. However, ask that, apart from the expected wear and tear from a few rides, that there is no other damage. Frames that have been modified, as well as custom bikes, are not eligible for return.
Alchemy Inspection
Once received at our workshop in Colorado, we will inspect your bike for any damage.
Customization and Component Limitation
Any custom changes or components fitted onto the bicycle are not eligible for the 30 day test ride return.
Refunds
Any stock Alchemy bicycle can be refunded for an exchange, refund, or have the balance applied to another Alchemy bike. This offer is not applicable to custom bicycles.