Alchemy Lifetime Warranty
Alchemy Bikes covers the frame with a lifetime warranty due to manufacturer defects.
Paint and finish are covered for 1 year on manufacturing defects. You must register your bike with Alchemy within 30 days of purchase; the warranty is only valid for original customers. Alchemy Bikes will repair or replace, at our discretion, any frame we deem defective. The lifetime warranty does not cover damage due to wear and tear or crashes.
Alchemy Branded Components
Alchemy Bikes offers a 5 year warranty due to manufacturing defects on all Alchemy branded components. **Components not Alchemy Bikes branded fall under the manufacture warranty of that specific manufacture**
Suspension - 1 Year Warranty
Alchemy Bikes covers suspension parts for one year. The rider must maintain the suspension and follow manufacturer service requirements. Warranty is only valid with the original owner and must be registered.
30 Day DARE Program
You have 30 days after the purchase date to Discover Alchemy's Ride Experience
. If you are not 100% satisfied with your purchase we will even cover the cost of returning. Custom paint, geometry or custom builds aren't eligible for the 30 day guarantee. Bikes purchased on sale are subject to a 10% restocking fee. Bikes purchased in the 'Outlet' are not eligible for return.
Alchemy Bikes is proud to offer crash replacement; this would be considered a non warranty issue and will offer a credit for a replacement or repair at a discounted cost. Alchemy Bikes will work directly with you on determining replacing, repairing and cost.
Register your Alchemy
Must register your Alchemy with Alchemy Bikes 30 days of purchasing.
Warranty and Guarantee process
All warranties and guarantees must have a pre authorization number before sending in. Please contact Alchemy Bikes and we will help determine the best way to move forward with your claim.